RETURNS POLICY

DELIVERY TERMS

Please read these delivery terms (Delivery Terms) carefully before ordering products from this website. By ordering products from this website, you agree to be bound by these Delivery Terms. If you do not agree with any of these Delivery Terms, do not use or order products from this website.

CONTRACTING PARTY

Your contracting party for this website is Bushiroad South East Asia Pte. Ltd. (“Bushiroad”). Bushiroad, part of the Bushiroad Inc. group of companies, and operates the franchise on-line brand store of Bushiroad in Singapore. Bushiroad is the licensee of products offered on this website. Bushiroad is an independent retailer of Bushiroad products for the territories worldwide set out above.

WHEN DO THESE DELIVERY TERMS APPLY?

These Delivery Terms apply to all offers and agreements relating to the sale and delivery of products via this website by SingPost or UPS. When you order anything from this website (http://bushiroad-shop.com) or any web pages directly connected to this website, your agreement to the Delivery Terms during the order process constitutes your acceptance of the applicability of these Delivery Terms. It is only possible to deviate from these Delivery Terms if agreed in writing by Bushiroad.

BUSHIROAD’S OFFER AND PRICES

The representations of products on this website are without obligation and do not bind Bushiroad. Bushiroad is likewise not bound by manifest clerical errors and mistakes in promotional descriptions and other statements referred to on this website. Minor colour and other variations in products are possible as a result of different image acquisition, display technologies or other technical reasons. Bushiroad is not liable for these variations and deviations.

The stated prices include Singapore Goods and Services Tax (GST) only for orders within Singapore. Prices are quoted in Singapore dollars. Bushiroad reserves the right to make price and product changes prior to an order placed by you. Bushiroad reserves the right to change, limit or terminate any special offers or discounts at any time.

Bushiroad charges shipping costs. These costs will, if applicable, be charged separately and specified and added up with the total amount of the order.

HOW IS A CONTRACT CONCLUDED WITH YOU?

You can only order on this website if you are a consumer. You have to be at least 18 years of age or older to buy products via this website.

Orders you place through this website are only an invitation to you to conclude a sales contract. The sales contract is only concluded upon the confirmation by Bushiroad’s e-mail to you. Until you have received this confirmation, you can still cancel the order.

You warrant that the information you provide to Bushiroad in the request or order is accurate and complete. Bushiroad is never obliged to accept an order. Bushiroad is entitled at all times to verify an order in advance or to refuse an order without providing reasons. If Bushiroad does not confirm your order within ten working days, it is deemed to have been refused.

DELIVERY

Bushiroad will deliver to the address indicated by you to territories worldwide set out above. Bushiroad can only deliver to a delivery address which is a home or office address. Deliveries will be done on business days, not being a weekend or a public holiday.

Bushiroad is entitled, insofar as reasonably possible, to make split deliveries so that you receive the ordered products as soon as possible. There are no additional costs associated with such split deliveries. However, in the event that you request that Bushiroad deliver the order in parts, Bushiroad may charge you for extra delivery costs. Each split order shall constitute a separate sales contract. If Bushiroad is late delivering a part or one split order is faulty, that will not entitle you to cancel any other split order.

If you wish to have your products delivered per express delivery, extra costs shall be charged to you. Delivery periods are indicative and are therefore not regarded as strict deadlines. The mere fact that a delivery period is exceeded does not entitle you to compensation. Bushiroad excludes any liability for any failure to meet delivery periods.

OPTIONS IN CASE OF DELIVERY PROBLEMS

If Bushiroad discovers prior to entering into the sales contract that it can no longer deliver the ordered products, Bushiroad may offer you an equivalent product in terms of quality, price and function. You are not obliged to accept the replacement product. You may return it, if you so wish, in accordance with the right of return outlined below.

If Bushiroad discovers after entering into the sales contract that Bushiroad can no longer deliver the ordered products, Bushiroad will be entitled to terminate the sales contract. Bushiroad will, of course, inform you immediately and reimburse any payments made.

METHODS OF PAYMENT

Please check this website for information on available payment methods. Bushiroad conducts an individual credit check for each purchase in conformity with this website’s Privacy Notice. Depending on the results of this check, Bushiroad reserves the right to refuse certain methods of payment, cancel orders or terminate the sales contract.

INFORMATION ON RETURNS

Right of return: Subject to the provisions of these Delivery Terms, you may return the products received without specifying any reasons within 14 calendar days of receipt. The 14 calendar days period commences on the day of receipt of the ordered products. The right to return product only applies if the products are unused and complete including their original packaging insofar as reasonably possible. The only time products can be returned, is when an incorrect or damaged item is received.

To activate a return under this policy you should send an email to onlineshop@global.bushiroad.com. The Online Shop Support staff will advise you on the returns process.

In the event of a valid return in accordance with these Delivery Terms, Bushiroad will reimburse the purchase price received from you within fourteen days of receipt of the product or revocation of the sales contract. Your bank or credit card company may require additional time to process your refund and for it to reach your account.

The above right of return applies in addition to, and does not affect, your statutory or contractual rights, including under any applicable consumer protection laws in Singapore

SHIPPING INFORMATION

Customs or Import charges may be levied upon a parcel upon arrival in the country of export. These charges may vary depending on the invoice value of a given parcel. These charges will be paid for by the recipient or his or her appointed representative. Bushiroad maintains no control over custom and import duties. Hence The Company cannot provide an accurate estimation of these costs. As customs policy vary from country to country, The Customer is liable to pay for the country’s custom duties for his or her delivery destination.

The Customer agrees to take full liability for the selection of the shipping services that The Company provides. This liability begins when goods are picked up from The Company’s place of business. Upon pickup, all other transportation costs and risks are assumed by The Customer. This may include but is not restricted to, loss of goods in transit, custom delay, additional postal charges, return shipment costs, customs charges, handling fees and so forth.

Please note- Bushiroad cannot undervalue orders for the purpose of mitigating custom duties; this includes marking sales goods as a gift.

WARRANTIES AND LIABILITY

To the extent permitted by law, Bushiroad excludes all conditions, warranties and guarantees (whether express or implied by or arising under statute, common law, equity, trade custom or usage or otherwise), and makes no representations, relating to the products ordered by you, including warranties or guarantees of acceptable quality, merchantability and fitness for purpose. Nothing in these Delivery Terms excludes, limits or modifies any conditions, warranties or guarantees implied by or arising under statute which cannot lawfully be excluded.

Where conditions, warranties or guarantees implied by or otherwise arising under law cannot be lawfully excluded, then to the extent permitted by law, Bushiroad’s liability for a breach of any such condition, warranty or guarantee is limited, at the absolute option of Bushiroad, to the replacement or repair of the products, the supply of equivalent products or the cost of replacing or repairing the products or of acquiring equivalent products. Otherwise, to the maximum extent permitted by law, Bushiroad and their respective officers, employees, agents and representatives will not be liable for any loss or damage (including any loss of profit, loss of sales, loss of market, loss of goodwill or reputation, third party claims, incidental or special damages or indirect or consequential loss or damage of any kind) to any person or entity, however caused (whether by negligence or otherwise), which may arise directly or indirectly from or in connection with these Delivery Terms, this website or any orders you place via this website.

WHAT CAN YOU DO IF YOU ARE NOT SATISFIED?

You may send written complaints concerning the conclusion of the sales contract or its performance to the following address:

Bushiroad South East Asia Pte Ltd
331 North Bridge Road
#03-03 Odeon Towers
Singapore 188720
onlineshop@global.bushiroad.com

If you wish to make a verbal complaint concerning the conclusion of the sales contract or its performance, you may call +65 6337 1153.

RETENTION OF TITLE

The delivered products will remain the property of Bushiroad until you have paid all amounts owing under any agreement to us in full, including the payment of costs, even of earlier or later deliveries or partial deliveries. You may not sell, dispose of or encumber products before ownership thereof has passed to you.

APPLICABLE LAW

These Delivery Terms are governed by the laws of Singapore, and each party irrevocably and unconditionally submits to the non-exclusive jurisdiction of the courts of Singapore.

MAINTENANCE OF PRODUCTS

Bushiroad draws your attention to the specify maintenance instructions printed on the labels of the products. Bushiroad is not liable for any damage resulting from the incorrect handling of products, including handling contrary to the instructions.

INFORMATION ABOUT BATTERIES

Some of the products sold by Bushiroad may contain batteries.

Batteries and rechargeable batteries that contain hazardous substances are clearly identified by the symbol of a crossed-out dustbin. The chemical designations of the corresponding hazardous substances may be indicated under the symbol of the crossed-out dustbin. Examples include (Pb) lead, (Cd) cadmium and (Hg) mercury.

Old batteries and rechargeable batteries may not be disposed of with normal household waste.